At pak11, the privacy and security of your personal information matters. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored and what rights you have as a player in Pakistan.
This Privacy Policy applies to all users of the pak11 platform, accessible at pak11.win, including through the pak11 Android app. It covers how we handle the personal information of players registered in Pakistan who use our Sports Betting, Live Casino, Casino, Slots, Fish Games and all other services available on the platform.
pak11 takes the privacy of its players seriously. When you create an account, make a deposit in PKR, place a bet on a cricket match or spin a slot, data is generated. This policy is here to make sure you understand what that data is, where it goes and how it is looked after.
By registering a pak11 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions about any section, please reach out to our support team — contact details are at the end of this page.
pak11 collects personal information in two ways: information you provide directly and information generated automatically through your use of the platform.
The personal information pak11 collects is used for the following purposes:
| Purpose | Data Used |
|---|---|
| Account management | Name, contact number, login credentials, session data |
| Processing PKR deposits & withdrawals | Payment method details, account verification data |
| Identity verification | Name, contact information, verification documents where submitted |
| Fraud prevention & security | IP address, device data, login history, transaction patterns |
| Platform improvement | Session data, navigation patterns, game activity (anonymised where possible) |
| Customer support | Communications history, account details, transaction references |
| Responsible gaming | Gaming activity, deposit patterns, self-exclusion requests |
| Platform communications | Contact number, notification preferences |
pak11 does not use your personal data for purposes beyond those listed above without first updating this Privacy Policy and, where required, seeking your consent.
Because pak11 processes real-money transactions in PKR, payment data is handled with particular care. When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer or card, the following applies:
pak11 does not sell, rent or trade your personal information to third parties for their own marketing or commercial use. Your data may be shared in the following limited circumstances only:
pak11 works with trusted third-party service providers who assist with operating the platform — for example, payment processors, identity verification services, game software providers and customer support infrastructure. These providers receive only the minimum data necessary to perform their function and are required to handle it securely.
Where fraud, money laundering or other prohibited activity is suspected, pak11 may share relevant account and transaction data with fraud prevention systems or cooperating platforms as part of an investigation.
pak11 may disclose personal data if required to do so by a valid legal process, court order or other binding legal obligation. We will not disclose more data than is strictly required to comply with such an obligation.
pak11 uses cookies and similar technologies to keep the platform working correctly and to understand how players use it. Here is a breakdown of the types of cookies we use:
Most browsers allow you to manage cookie settings through their built-in privacy tools. Disabling essential cookies may affect your ability to log in or use certain platform features normally. Disabling performance and analytics cookies will not affect your core experience on pak11.
pak11 applies technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:
While pak11 takes reasonable steps to keep your data secure, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for pak11 and do not share your login details with anyone.
pak11 retains your personal data for as long as your account remains active and for a reasonable period afterwards as required for the following purposes:
When personal data is no longer required for any of the above purposes, pak11 will delete or anonymise it in accordance with our internal data management procedures.
As a pak11 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact pak11 support with your registered account details and a description of your request.
Request a copy of the personal data pak11 holds on your account, including account details and transaction history.
Ask pak11 to correct inaccurate information held on your account, such as an incorrect name or outdated contact number.
Request the deletion of your personal data, subject to any legal or contractual obligations that require pak11 to retain certain records.
Request that pak11 limits how your data is used while a complaint or correction request is being reviewed.
Request a structured, machine-readable export of the personal data you have provided to pak11 directly.
Object to specific uses of your data, including any processing for platform analytics or non-essential communications.
pak11 will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to protect your account from unauthorised data access attempts.
pak11 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If a player is found to be under 18 during verification, their account will be closed immediately and any balance will be forfeited in line with our Terms and Conditions.
If you are a parent or guardian and believe a minor has registered on pak11 using false information, please contact support immediately with the relevant details. We will investigate and close the account as quickly as possible.
pak11 hosts games developed by third-party software providers. When you play a game on pak11, the game engine is served by the provider's platform. These providers may collect limited technical data — such as game session identifiers and RNG seed data — as part of normal game operation.
Third-party game providers are required by their integration agreements with pak11 to handle any data they access in a manner consistent with standard data protection practices. pak11 does not pass your personal details — name, contact number, payment information — to game providers beyond what is needed to authenticate your session.
pak11 is not responsible for the privacy practices of third-party software providers operating their own systems outside of the pak11 platform. This Privacy Policy covers pak11's own data handling only.
pak11 may update this Privacy Policy from time to time to reflect changes in how the platform operates, new payment integrations or updates to data handling practices. When material changes are made, the revised policy will be published on this page with an updated "Last Updated" date.
We recommend checking this page periodically — particularly if you are making a large deposit or have submitted a data rights request — to ensure you are aware of the current policy that applies to your account.
Continued use of the pak11 platform after a policy update has been published constitutes acceptance of the revised Privacy Policy.
If you have a question about this Privacy Policy, want to exercise one of your data rights or need to report a privacy concern, contact the pak11 support team. We handle privacy-related queries with priority and aim to respond within a reasonable timeframe.
For responsible gaming requests including self-exclusion and deposit limit adjustments, please visit the dedicated Responsible Gaming page — these are handled separately with faster response times.
Six core privacy commitments that every pak11 player in Pakistan can count on.
Every PKR deposit and withdrawal — via JazzCash, Easypaisa, Raast or bank transfer — is processed over encrypted connections. Payment data is never stored in plain text.
pak11 does not sell, rent or trade your personal information to advertisers, data brokers or any third party for commercial gain. Your data stays with pak11.
Request access to, correction of or deletion of your data at any time. pak11 responds to all data rights requests and verifies your identity before actioning them.
pak11 only collects data that is genuinely needed to run your account, process payments and keep the platform secure. No unnecessary data is gathered.
Access to personal data within pak11 is restricted on a need-to-know basis. Not all staff can access player data — only those whose role genuinely requires it.
When this Privacy Policy changes, the update is published here with a clear date. You are always informed of how your data is being handled at pak11.